Refund policy

If you purchased an item from a third party site (eBay, Poshmark, Depop, Grailed, Mercari etc.) you CANNOT return or exchange the item.

RETURNS: If you would like to return a used or new item purchased on www.thethirtyfirst.co, please send us a request for a return authorization within 7 days of the delivery date.  After 7 days of delivery, you are no longer eligible for a return or exchange.  All returns must be shipped back to us within 7 days of the request approval at the customers shipping expense.  A valid tracking number must be provided showing tracking to our hub in order for your return to be eligible for a refund.   A $15 restocking fee PER ITEM will also be attributed to all returns, which will be deducted from the customers refund total. Paid postage for your original purchase is non-refundable.

EXCHANGES: If you would like to exchange a used or new item purchased on www.thethirtyfirst.co, please send us a request for a return authorization within 14 days of the delivery date. Exchanges are free on the second route back. Customer must pay for shipping for the original item being exchanged.  

Items must be in the condition delivered with all original tags (if new), unworn (if new), unaltered, unwashed, and free from damages by the customer to be eligible for a return.   IF THE ITEM IS RETURNED WITH ANY OF THE CONDITIONS STATED IN THIS PARAGRAPH, THE ITEM WILL BE SHIPPED BACK TO THE CUSTOMER AND IS ILLEGIBLE FOR A REFUND.

PLEASE NOTE: ALL FINAL SALE & SALE ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. 

WE DON’T OFFER PARTIAL REFUNDS

LOST IN TRANSIT PACKAGES: If you believe your package is lost in transit, please contact us so we can contact the shipping provider on your behalf.  PLEASE NOTE: Once a missing package case is initiated with the USPS or UPS, it can take between 5-10 weeks to establish whether or not the package is lost or simply needs to be rerouted.  We will only send a refund once we've received confirmation from either shipping provider that the package case has been closed and the package is in fact lost.  9 times out of 10 the shipping provider is able to locate the package and reroute it to your destination.  We ask for your patience.  If your package was marked as delivered but you never received the package, please reach out to your local USPS/UPS for help.

RETURNS: Was your order delivered less than 7 days ago? Please email us for a return with your order number in the subject.

EXCHANGES: Was your order delivered less than 14 days ago? Please email us for an exchange with your order number in the subject.

INTERNATIONAL SHOPPERS:

ALL INTERNATIONAL SALES ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED. 

PLEASE CONSULT WITH YOUR COUNTRIES TAX ADVISORS ABOUT CUSTOM TAXES YOU ARE DUE TO PAY UPON PICKUP OF YOUR PACKAGE UPON ARRIVAL IN YOUR COUNTRY.  WE ARE NOT RESPONSIBLE FOR, NOR DO WE CHARGE FOR CUSTOM TAXES.